An office requires different types of office personnel having different qualifications, skills and knowledge to perform various activities. Some personnel work at the top level, some work at a middle level and other works at a lower level. On the basis of position, responsibilities and nature of job, office personnel can be classified as follows:

Office Chief

The office chief is the in charge who sets the objectives, formulates plans and policies, manages resources, coordinates and controls the whole activities for achieving organizational objectives. He is regarded as the boss of the organization. He is the person who is fully responsible for the successful operation of the organization. He is the person who plays the role of the pilot of plane, captain of a ship and driver of a bus.

Functions of Office Chief

1. Setting objectives of the organization.
2. Preparing long term and short terms plans and policies of the organization.
3. Dividing the work among the workers in the organization.
4. Directing and coordinating the activities of the different staff and departments.
5. Adopting good remuneration system for motivating workers.
6. Maintaining a sound accounting system in the organization.
7. Reporting the performance and achievement of the organization to the board and public.
8. Evaluating the performance of the staff and departments.

Needs of Office Chiefs

Following points highlight the necessity and importance of Office Chief:

1. To determine the objectives of the organization.
2. To make plans, policies, programs, rules and regulations for achieving the set objectives.
3. To motivate employees in their works by providing attractive remuneration, facilities and opportunities.
4. To maintain discipline in the office and work.
5. To form employee development to increase the efficiency of the staff.
6. To avoid delay in office procedures through appropriate supervision, direction and institution.
7. To make the proper evolution of the performance of employees for their compensation and promotion.

Sectional Chief

An organization is divided into different sections or departments on the basis of their functions. These departments are production, finance, personnel, marketing, accounting and public relation departments. Each department or section is monitored and led by an executive officer, who is known as a departmental or sectional chief. He is a middle-level officer of the organization. He is the officer who performs all the activities of the concerned department under the direction of the office chief. He prepares plans and policies, makes a division of work and mobilizes the resources of the department efficiently.

Functions of Sectional Chief

1. Setting the departmental objectives in conformity with the organizational objectives.
2. Preparing departmental plans and policies for achieving departmental objectives.
3. Reporting the performance, problem and achievement of the department to the office chief.
4. Dividing the work among the staff working in the department.
5. Mobilizing human and other resources in an efficient manner for carrying out departmental activities smoothly.