Published by: Zaya
Published date: 22 Jun 2021
Work Teams is a collective performance with contemporary skills who are committed to a common purpose, common performance, goals, and an approach for which they hold themselves mutually accountable.
Definitions:
"A group whose individual efforts result in a performance that is greater than the sum of the individual inputs." S.P. Robbins
" A team is a small number of people with complementary skills who are committed to a common purpose, common performance, goals, and an approach for which they hold themselves mutually accountable." Moorhead and Griffin
Concept:
The ideology of the team can be broadly classified into four orientations viz, power, role, task, and performance. If the ideology of the team and the preferred ideology of the members is also of the same then there will be the perfect match and members can have a sound psychological contract with the team. Teamwork improves productivity, employee motivation, satisfaction, job skills, organizational flexibility, and commitment to achieve common goals.
Team: “Together Everyone Achieve More”
A team is a cooperative group where individual efforts result in positive synergy through coordinated efforts. The team performance is greater than the sum of what its members perform as individuals.
Benefits of Teams in Organizations
| Types of benefit: | Special benefit: | Organizational examples: |
|---|---|---|
| Enhanced performance | Increased productivity, Improved quality, Improved customer service |
Ampex: On-time customer delivery rose 98% |
| Employee benefits: | Quality of work-life Lower stress |
Milwaukee mutual: Employee assistance program usage dropped to 40% below the industry average.
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| Reduced costs: | Lower turnover, absenteeism, fewer injuries |
Kodak: reduced turnover to one-half the industry average. |
| Organizational enhancements: | Increased innovation, flexibility |
IDS Mutual Fund Operations: Improved flexibility to handle fluctuations in market activity. |
Characteristics:
Types of Work Teams:
| Problem-solving teams | Cross-functional teams | Virtual teams | Self-managed teams |
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These teams use information technology and computers to tie together physically dispersed members in order to achieve a common goal.
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Defines its own goals. Team members are interdependent. |
| Problem-solving teams share ideas and offer suggestions. |
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Members collaborate online through communication links. | Self-regulating, operating with few external controls. |
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They lack the authority to make and implement decisions. For eg: Quality circles |
Generate more ideas and alternative solutions For eg: the Project team |
They lack face-to-face communication. They have limited social interaction. |
Full responsibilities for outcomes. Evaluate each other performance. |
Team performance factors:
OR
1. Set Guidelines
2. Focus teams on performance
3. Revisit work design
4. Manage conflicts within teams
Decision-making is the process of selecting a course of action from a number of alternatives. It involves diagnosis, defining, identify the source of the problem and information gathering and analysis of the facts.
Techniques:
Brainstorming:
This technique is an active process of discussion by generating ideas and alternatives as far as possible between members of the group.
Delphi Technique:
It is a technique or method, developed as a systematic, interactive decision-making method that relies on a panel of experts.
Nominal Group Technique:
is a group process involving problem identification, solution generation, and decision making. It can be used in groups of many sizes, who want to make their decision quickly, as by a vote, but want everyone's opinions taken into account.
Issues in managing work teams: