Published by: Zaya
Published date: 22 Jun 2021
Communication refers to the process by which information is transmitted and understood between two or more people. By the term communication, we mean the exchange of information between people in organizations.
It is a process, which means that communication exists as a flow-through series of steps. It consists of:
Process:
Communication serves four major functions within-group or organization: control, motivation, emotional expression, and information.
OR
1.Physical barriers
2.Psychological Barriers
3.Organizational barriers
4. Semantic barriers
Oral communication:
It is also verbal communication- done with the help of spoken words.
Written communication:
It is the most comprehensive type of communication. It is generally done in the form of instructions, memos, written communication, includes facial expressions.
Non-verbal communication:
It includes all the elements associated with human communication except oral and written communication. It includes facial expressions and physical movements.
Downward(super-ordinate to sub-ordinate) communication:
It represents the flow of information from the top level to the lower level. It can take place through direct verbal orders and written media. The problem with this channel is quality, not quality.
Horizontal communication:
It refers to the transmission of information among positions of the same level. It is more of an informal nature. This channel becomes more urgent when the organization becomes larger and more complex.
Communication networks:
It consists of the paths over which communication travels among people. they can be grouped into two heads- formal and informal groups.
Formal networks:
They are institutionally determined by the organization. Some of the important types of formal small group networks are wheel(star), chain, Y network, circle network, and all channel networks.
Informal networks:
They are popularly known as grapevine communication. The weaknesses of formal communication networks give birth to informal networks. They exist through words of mouth and observation and cut the barriers of formal lines of authority.
Rumors:
It is grapevine information that is communicated without secure standards of evidence being present. It is the unverified and untrue part of the grapevine. It could by chance be correct, but generally incorrect.
Types of grapevine(informal communication):
Every formal communication structure will always have informal communication networks namely single stand, gossip, probably, and cluster.
Two parts are:
Downward communication:
The ways are:
Upward communication:
The ways are:
Transactional analysis in communication:
TA offers a behavioral model of personality, the dynamics of self, and its relationship to others. Some of the important concepts in TA are :